The Dubai Golf facility scooped five titles at the ‘59club’s inaugural Service Excellence awards, including Golf Operations Team of the Year and Golf Manager of the Year won by Michael Major.

Due to be celebrated at a gala dinner at the Westin Abu Dhabi Golf Resort and Spa this month, the Golfbreaks.com supported awards were instead announced online due the outbreak of COVID-19 and resulting social distancing restrictions.

The awards recognise the most successful venues across the region in sales performance, staff attitude, internal processes and facility standards. They are decided by criteria voted on via a mystery shopper that were captured and benchmarked across 18 golf venues in the region during 2019.

Gold, Silver and Bronze service excellence flags are also awarded to venues that have delivered the most consistent golf experiences throughout 2019, rewarding the overall team effort across each element of the 59club mystery testing report.

Full list of Winners (and nominees):

Leading Individual Golf Membership Sales Performance
Winner: George Wearden, Dubai Creek Golf and Yacht Club
Nominees: Rhys James, Emirates Golf Club and Khay-Gin Aniciete, Trump International Dubai

Golf Membership Sales Team of the Year
Winner: Dubai Creek Golf and Yacht Club
Nominees: Emirates Golf Club and Trump International Dubai

Golf Retail Manager of the Year
Winner: Gregorio Gonzales, Dubai Creek Golf and Yacht Club
Nominees: Ervin Cabiles, Trump International Dubai and Alex Heler, Abu Dhabi City Golf Club

Golf Manager of the Year
Winner: Michael Major, Dubai Creek Golf and Yacht Club
Nominees: Phil Waine, Trump International Dubai and Cian Hurley, Emirates Golf Club

Golf Operations Team of the Year
Winner: Dubai Creek Golf and Yacht Club
Nominees: Trump International Dubai and Jumeirah Golf Estates

Food and Beverage Manager of the Year
Winner: Kim Marshall, Royal Golf Club, Bahrain
Nominees: Pattabi Raman, Dubai Creek Golf and Yacht Club and Andy Heath, Trump International Dubai

Greenkeeper of the Year
Winner: William Evans, Royal Golf Club, Bahrain
Nominees: Ben Griffiths, Trump International Dubai and Matthew Perry, Emirates Golf Club

Gold Flag Winners
• Abu Dhabi Golf Club
• Dubai Creek Golf and Yacht Club
• Emirates Golf Club
• Jumeirah Golf Estates
• Royal Golf Club, Bahrain
• Saadiyat Beach Golf Club
• The Els Club, Dubai
• Trump International Golf Club, Dubai

Silver Flag Winners
• Abu Dhabi City Golf Club
• Education City Golf Club, Doha
• Yas Links Golf Club

The post Dubai Creek capture five service excellence gongs in “59Club” awards appeared first on Golf Digest Middle East.